Privacy Policy
Last updated
At Heldstack, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Data Controller
The data controller responsible for your personal data is:
Heldstack
Email: [email protected]
All personal data is stored and processed within the European Union (Germany), in compliance with GDPR requirements.
Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This includes:
- •Name and email address
- •Payment information (processed securely by our payment provider)
- •Usage data and preferences
- •Communications with our support team
How We Use Your Information
We use the information we collect to:
- •Provide, maintain, and improve our services
- •Process transactions and send related information
- •Send you technical notices, updates, and support messages
- •Respond to your comments, questions, and requests
- •Monitor and analyze trends, usage, and activities
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- •With service providers who assist in our operations
- •To comply with legal obligations
- •To protect our rights and prevent fraud
- •With your consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:
- •Account data: retained until you delete your account
- •Transaction logs: retained for 7 years for tax compliance
- •Security logs: retained for 90 days
- •Inactive accounts: may be deleted after 2 years of inactivity
You can request deletion of your account and data at any time through your account settings.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- •Access to your personal data
- •Correction of inaccurate data
- •Deletion of your data
- •Data portability
- •Withdrawal of consent
Cookies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. See our Cookie Policy for more details.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected]